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Terms & Conditions

B The Man Private Transportation Service, LLC - Terms of Use

Ground Transportation

Reservations: We strongly advise clients to book a vehicle in advance to secure their desired pick-up time. B The Man Private Transportation Service, LLC will confirm reservations made online at least 12 hours before the pick-up time. Reservations can also be made by phone on short notice, subject to availability. While email-confirmed reservations are guaranteed, availability is not assured for short-notice phone reservations.

No Shows: In the event you don't locate your driver at the pick-up point, contact dispatch immediately (use the number on your confirmation). Leaving without notifying dispatch will result in being billed for the full ride. The driver will wait up to 15 minutes for regular pickups and up to 30/60 minutes in the airport baggage claim area. Failure to respond will be considered a No Show, incurring the full fare. If authorized, the driver may wait up to 2 hours.

Non-Refundable Circumstances:

  • All sales are final, and the 50% deposit is non-refundable.

  • No refunds will be provided for no-shows or cancellations made within 24 hours of the scheduled pick-up time.

  • Refunds will not be issued for services that were partially or fully provided, unless there was a failure on our part.

Cancellations: You have a 24-hour cancellation window via email or 2 hours by phone. Cancellations within 2 hours of the pick-up time incur the full fare.

Note: Changing the pickup time is not a cancellation. Changes can be made up to 1 hour before for Sedans.

Damages Resulting From Your Actions: Clients are responsible for the cost of cleaning a vehicle due to sickness. You also agree to pay for any damages to our vehicles resulting from your actions or those of your authorized party.

Credit Card Transactions: We authorize the card for funds availability, charging only after the ride. Credit card information is required even for cash payments. Passengers must request a receipt before leaving the vehicle.

 

Disputes: For Corporate clients, objections to invoice charges must be made in writing within 30 days. Individual accounts must dispute credit card charges within 30 days. Disputes should be forwarded to our billing department in writing.

Collection Fees: Non-payment may result in legal action, and clients agree to pay associated fees.

Rate Changes: B The Man Private Transportation Service, LLC reserves the right to change rates and services without prior notice.

Wait Time: Wait time charges apply after grace periods for sedans. Monitoring flights, billing starts after the grace period for airport pick-ups.

Stops: Stops within the route incur charges. Courtesy stops may not incur extra charges, but longer stops will be billed accordingly.

Gratuity: Tips are at the client's discretion and can be given to the driver in cash or added to the invoice.

BABY SEATS: Clients are encouraged to provide their own baby seats. Storage assistance is available with a fee.

Holidays Surcharges: Holiday surcharges may apply, and minimum hours may be required.

B The Man Private Transportation Service, LLC reserves the right to refuse service during severe weather for the safety of our chauffeurs and clients.

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