B THE MAN Private Transportation
Terms & Conditions
Effective date: October 7, 2026
These Terms & Conditions apply to transportation services booked with B THE MAN Private Transportation (“B THE MAN,” “we,” or “us”). By submitting a booking request and accepting these terms, you agree to them.
1. Reservations and trip limits
A reservation is confirmed when B THE MAN sends written confirmation by text or email. The confirmation will identify the agreed service, pickup time and location, destination, and fare.
Please provide accurate contact information, passenger count, luggage details, pickup and drop-off addresses, and flight information when applicable. Your fare is based on the itinerary confirmed at booking.
B THE MAN accepts trips with an estimated one-way driving time of no more than two hours when booked. Please contact us before booking if your trip may exceed this limit. If unexpected traffic or road conditions extend a confirmed trip, the chauffeur will continue to the booked destination.
Hourly service has a three-hour minimum. The rate and service details will be confirmed at booking.
2. Rates and payment
You may pay in person or pay in full when booking. A deposit is not required. Your booking confirmation will state the fare and any agreed charges. Tolls and airport baggage-claim meet-and-greet are included when applicable.
Any charge for an added stop or other change must be disclosed and approved before the service is changed. Gratuity is not included unless the booking confirmation says otherwise.
3. Pickup and wait time
Please be ready at the confirmed pickup location and keep your phone available. The wait clock begins when the chauffeur arrives at the confirmed pickup location and notifies you. For airport pickups, flight tracking may be used to adjust for delays; the wait clock begins when the chauffeur arrives at the agreed airport meeting point and notifies you.
The first 20 minutes are a grace period. The chauffeur may wait up to 30 minutes total after arrival and notice. If you have not met the chauffeur within 30 minutes, the ride will be canceled as a no-show. The full confirmed fare remains due, and any amount already paid is nonrefundable.
For airport service, provide your airline and flight number and follow the pickup instructions in your confirmation. Flight tracking cannot account for every airline, baggage, customs, airport, or communication delay.
4. Added stops and changes
A stop not listed in your confirmed itinerary is an added stop and costs $75 per stop. Added stops and route changes require B THE MAN’s approval. We will confirm the added charge before proceeding.
Changes may affect the fare, timing, or availability. A requested change that would exceed the two-hour trip limit may be declined. A change is not confirmed until B THE MAN confirms it by text or email.
5. Cancellations and refunds
Cancel at least 24 hours before the scheduled pickup time for a full refund of any amount paid. Cancellations made less than 24 hours before pickup are nonrefundable, and the full confirmed fare remains due. No-shows and rides canceled under the 30-minute wait policy are also nonrefundable.
If B THE MAN cancels a confirmed ride and cannot arrange an acceptable replacement, we will refund any amount paid for the service not provided. If an airline cancels your flight, contact us as soon as possible. If you notify us before the chauffeur is dispatched, you may choose a full refund or rescheduling. Once the chauffeur has been dispatched, the standard cancellation terms apply.
Refunds will be returned to the original payment method. Your bank or payment provider determines how long the refund takes to appear.
To cancel or request a change, call (713) 979-7898. A cancellation or change is effective when B THE MAN confirms receipt.
6. Passenger safety, children, and animals
Passengers must follow applicable laws and the chauffeur’s reasonable safety instructions. Smoking, illegal activity, threats, harassment, or conduct that endangers anyone or damages the vehicle is prohibited. B THE MAN may refuse or end service when necessary for safety or legal compliance. The passenger remains responsible for the fare for service already provided and for reasonable, documented costs of damage or excessive cleaning caused by the passenger or their party.
Passengers must tell us the number of passengers and amount of luggage when booking. We may decline service if the passenger or luggage count exceeds the safe capacity of the confirmed vehicle.
B THE MAN does not provide or install child safety seats. The parent, guardian, or accompanying family member must bring and properly install any legally required seat before the trip. A child who is required by law to use a safety seat will not be transported unless properly secured in one. The chauffeur may decline to begin the trip if the required seat is missing or improperly installed. Texas law requires children covered by the child-passenger law to be secured in a child safety seat according to the manufacturer’s instructions. www.dshs.texas.gov
Properly trained, well-behaved pet dogs are allowed with advance notice. A secure dog carrier is strongly preferred. The dog must remain under control and may not damage or excessively soil the vehicle. The passenger is responsible for reasonable, documented cleaning or repair costs caused by their dog.
Service animals are accommodated as required by law. Please notify us in advance if possible so we can plan for the ride, but advance notice and use of a carrier are not conditions for transporting a service animal. www.ada.gov
7. Delays and circumstances outside our control
We make reasonable efforts to arrive on time, but traffic, weather, road closures, airport conditions, and other events outside our control can cause delays. Please allow extra travel time, especially when traveling to catch a flight.
If severe weather, a safety issue, a vehicle problem, or another event outside our reasonable control prevents B THE MAN from providing the service, we will notify you as soon as possible and refund any amount paid for service not provided, or discuss rescheduling.
8. Lost property
Please check the vehicle for your belongings before exiting. Contact us promptly if you believe you left something in the vehicle. B THE MAN will make reasonable efforts to locate and return found property, but cannot guarantee that an item will be recovered.
9. Privacy and governing law
We use the information you provide to confirm, coordinate, and deliver your ride, and to process payment. Please review our Privacy Policy for more information about how information is handled.
These terms are governed by the laws of the State of Texas.
10. Contact
B THE MAN Private Transportation
Phone: (713) 979-7898
Website: www.bthemanprivatetransport.org